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STORE POLICY

CUSTOMER CARE

Your Satisfaction is Our Priority

At Terrarium de Fleurs, we're dedicated to ensuring your complete satisfaction with every piece you purchase. Here’s what we promise:

  • Quick Responses: Have questions or need help? Reach out, and we'll get back to you within 48 hours.

  • Quality Guaranteed: Each piece is handcrafted with care, embracing the beauty of imperfection that comes with handmade items.

  • Hassle-Free Returns: Not in love with your purchase? Contact us within 7 days of receipt to discuss a return or exchange. (Note: Custom orders have specific terms.)

  • Damages and Issues: If there’s a problem with your order, let us know ASAP. We’re here to make it right.

PRIVACY & SAFETY

Your Privacy Matters

At Terrarium de Fleurs, we deeply respect your privacy and are committed to protecting it at all levels of your interaction with our site and products. Here’s how we handle your information:

  • Personal Information: We only collect the information necessary for completing your order, providing customer support, and improving your experience with us. This includes shipping and billing information, contact details, and any custom details you provide for personalized orders.

  • Safety First: We employ industry-standard security measures to protect your information and ensure that your data is not accessed, disclosed, altered, or destroyed improperly. Our website is regularly updated with the latest security protocols.

  • No Sharing: Your personal information is never shared, sold, or disclosed to third parties, except as required to fulfill your order (e.g., to shipping companies) or comply with legal obligations.

  • Communication: With your permission, we may use your email to communicate with you about your order, answer your queries, or update you about Terrarium de Fleurs news and products. You can opt-out at any time.

WHOLESALE INQUIRIES

Terrarium de Fleurs is thrilled to offer wholesale opportunities to like-minded businesses and retailers who share our love for nature and handmade craftsmanship. If you’re interested in adding our unique, handcrafted pieces to your lineup, here’s how to get started:

  • Reach Out: Please contact us at terrariumdefleurs@gmail.com with the subject line "Wholesale Inquiry." Provide a brief introduction to your business, including your location, website, and why you think Terrarium de Fleurs would be a good fit for your customers.

  • Catalog and Pricing: Upon receiving your inquiry, we will provide you with our wholesale catalog, pricing details, and order minimums. We strive to make our partnership beneficial and accessible for businesses of all sizes.

  • Custom Orders: We understand that your business is unique. Let us know if you’re interested in custom designs exclusive to your store, and we can discuss possibilities and terms.

  • Support: Our wholesale partners are an integral part of the Terrarium de Fleurs family. We support you with high-quality product images, detailed product descriptions, and any additional information you need for a successful partnership.

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We look forward to hearing from you and exploring how we can bring a piece of nature’s everlasting beauty to your customers together.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Offline Payments

Payment Methods
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